McClure Management Consultants

The Integrated Approach

Organizations cannot consistently achieve high performance in the 21st century unless they have well-designed and well-implemented performance measurement and business management systems. 

Organizations will act to align corporate strategy and execute it across all levels by first understanding customer demands, measuring operational performance, and planning for future change.  Three things to keep in mind:

• Employees do not want to be sold on change; they want to be told about it.  They want to understand it. 
• Process improvement can be measured by the extent to which outcomes improve (zero defects), the consumption of business resources is minimized, and how easily the new processes are modified to meet or exceed customer expectations. 
• Controls and performance measures should be evaluated to emphasize operational goals, requiring attention given to at least four variables.  The variables: Environment (information and work flow); People (role definition, training, and skill-set evaluation); Structure (organizational form following function); Technology (technology linked to processes and people).  Optimizing one of these variables can be sub-optimal in total.